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Customer Support

 

Do you have a question about a product? Having trouble with an online order? We are here to help!

 

For support or questions on items, call us at the store at (306) 842-5263, message us on Facebook or Instagram (@evelynlane), or use the message bar on this page. We will respond within 24 hours to assist you! (For fastest response times, contact us on Instagram or Facebook).

1 General FAQs
1.1 What is your Holiday Return/Exchange Policy?

Check out our Holiday Return/Exchange Here!

1.2 What are your store hours?

Our store hours are as follows:

 

NEW SHOP HOURS

Mon-Sun: 11am-6pm

 

Please follow the following link to view Holiday Hours.

 

1.3 What is your exchange/return policy?

Our Exchange/Return Policy can be found HERE.

 

1.4 Do you ship anywhere in Canada? Outside of Canada?

We currently only ship within Canada via Canada Post.

Click HERE to view our Shipping Policy.

 

1.5 How do I purchase a gift card online?

To purchase a gift card, navigate to our Gift Cards section under the 'Gift Cards' tab. Select either the in-store (Gift Card - In-Store Use) or online (e-Gift Card - Online Use) gift card. Then select the value under you would like to purchase in the drop-down menu and add it to your cart.

To send directly to the recipient, either:

  1. e-Gift Cards - Enter their name and number/email in the "Comments" section at checkout.
  2. Gift Cards (In-store use) - Enter their shipping information in the shipping address at checkout.

 

1.6 I don't see the Gift Card value I would like to purchase in the drop-down menu. Can I purchase a card value not shown?

Absolutely! Contact us at [email protected] or through Instagram/Facebook and we can help you out!

 

1.7 What are "Ladies' Night" events?

Ladies' Nights are a chance for you and your girlfriends to get together for a private, after-hours shopping event! We offer a 10% off discount on the entire shop and a Gift Card draw! Click HERE for more information.