Shipping

We ship anywhere in Canada via Canada Post (Expedited Parcel™); no international orders. If you are ordering from a location close to our store in Weyburn, you can skip shipping and choose our free in-store pickup method. In-town orders can take advantage of our free delivery in-town method at checkout.

In-town Deliveries:

Deliveries will be made within 1-2 days of placing your order. We will contact you during the day of delivery to notify you and will let you know once the order has been delivered.

In-store Pickup:

Shipping:

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In-Store Exchange/Return Policy

For purchases made in-store, you can return or exchange your purchases in-store only.

Regular Priced Merchandise:

• Within 14 days of purchase, you can exchange or return your item and receive an Evelyn Lane store credit on your account; we do not offer refunds in the form of your original payment.
• Select items will not be accepted for return; see list of items below.

Sale Merchandise:

• Within 14 days of purchase, you can exchange or return your item and receive an Evelyn Lane store credit on your account; we do not offer refunds in the form of your original payment.
• Including but not limited to:
  • Items purchased on sale during a non-clearance event (ie. Anniversary Sales, Flash Sales, Sidewalk Sales, etc.; unless specified otherwise).
• Select items will not be accepted for return; see list of items below.

Clearance Merchandise:

• Clearance items are FINAL SALE! This includes:
  • Items under 'MARKDOWNS' on our website.
  • Any items purchased during a clearance sale including (but not limited to) items discounted 50% or more. 

After 14 days, we will no longer accept returns or exchanges.


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Online Exchange/Return Policy

For purchases made online, you can return or exchange your purchases online or in-store.

Regular Priced Merchandise:

• Within 30 days of purchase, you can exchange or return the item in-store or via mail (items returned through the mail must be received in store before the 30th day).
• We do not cover return shipping charges; however, if requesting an exchange we will waive the shipping charge on the new item.
• If returning an item, you will receive a store credit on your account; we do not offer refunds in the form of your original payment.
• Select items will not be accepted for return; see list of items below.

(We will supply a tracking number for exchanged items once the item is shipped for your reference.)

Sale Merchandise:

• Within 14 days of purchase, you can exchange or return your item and receive an Evelyn Lane store credit on your account; we do not offer refunds in the form of your original payment.
• Including but not limited to:
  • Items purchased on sale during a non-clearance event (ie. Anniversary Sales, Flash Sales, Sidewalk Sales, etc.; unless specified otherwise).
• Select items will not be accepted for return; see list of items below.

Clearance Merchandise:

• Clearance items are FINAL SALE! This includes:
  • Items under 'MARKDOWNS' on our website.
  • Any items purchased during a clearance sale including (but not limited to) items discounted 50% or more. 

See details below for how to return your items by mail.

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Holiday Exchange/Return Policy

Returns and exchanges for gifts purchased from November 1st to December 25th have an extended deadline of January 14th. This applies to both in-store and online purchases. For in-store purchases, a Gift Receipt must be presented at the time of return. For online purchases, a note of return eligibility will be added to the order in our system. (Be sure to leave a note a checkout that the purchase is a gift, or contact us.)

Regular Priced Merchandise:

• Until January 14th, you can exchange or return your item and receive an Evelyn Lane store credit on your account; we do not offer refunds in the form of your original payment.

Holiday Sale Merchandise:

• Until January 14th, you can exchange or return your item and receive an Evelyn Lane store credit on your account; we do not offer refunds in the form of your original payment.
• Including but not limited to:
  • Items purchased on sale during our Holiday Shopping events (unless otherwise specified)

Clearance Merchandise:

• Clearance items are FINAL SALE! This includes:
  • Items under 'MARKDOWNS' on our website.
  • Any items purchased during a clearance sale including (but not limited to) items discounted 50% or more. 



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Return and Exchange Details

For all returns or exchanges:

• Items must not be washed, worn or damaged.
• All original tags must be attached.
• You must present a valid receipt at the time of return/exchange.

The following items are FINAL SALE and not eligible for return or exchange:

• Select intimates; including underwear
• Jewelry
• Hair accessories
• Clearance items (See the "In-Store Exchange/Return Policy" for more information)
• Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card or as Evelyn Lane Clothing Co. store credit.

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How to Mail Back an Online Return

Follow the steps below to complete online returns for online purchases. NOTE: We do not cover return postage fees.

1. Ensure your items fulfill the required return criteria above.
2. Contact us though email, Instagram or Facebook so we are aware of the return.
3. Repackage your items you would like to return, along with the original invoice, and ship to:

Evelyn Lane Clothing Co.
28 2nd Street NE
Weyburn, SK S4H-0T5

Be sure to have your package arrive in our store within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 1 to 2 business days. As soon as your return is complete, we'll e-mail you and let you know.

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Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During store hours, you have up to an hour from the time you click Submit Order to cancel it by calling us at (306) 842-5263 or sending us a message on Instagram or Facebook.